Buy Now. Pay Later With Klarna

Refunds Policy

Refunds Policy

All refunds shall be given at the earliest point of request.

As payments and refunds are issued through external sources the times of the refund reaching the recipients account can and will vary.

GENERAL REFUNDS

All refunds will be sent back to the payment method of your original payment. Money should be refunded in the currency you originally selected.

If you paid with your:

Credit card (including PayPal Credit): your refund will go to your credit card. It may take up to 30 days for the refund amount to appear on your card statement. If the card was canceled or you paid with a prepaid card, contact the card issuer to access your refund. The money will still be sent to this card account.
Bank account: your refund will initially go back to the PayPal balance before being auto swept back to the original funding source (bank). It may take up to 5 business days for the refund amount to appear on your bank account. If a refund is issued shortly after you paid, we’ll try to cancel the transaction so you’re never charged. If we’re unable to cancel the transaction, the refund will be processed and sent to your bank account.
PayPal Cash or PayPal Cash Plus balance: your refund will go to your PayPal Cash or PayPal Cash Plus balance on the same day the refund was processed.
PayPal Cash or PayPal Cash Plus balance + credit card: your refund will go to both your PayPal Cash or PayPal Cash Plus balance and credit card. The refund to the balance will happen the same day it’s processed; the refund to the card may take up to 30 days.
Debit card: your refund will go to your debit card. It may take up to 30 days for the refund amount to appear on your card statement. If the refund can’t be applied to your debit card, it’ll be sent to your PayPal account.

KLARNA REFUNDS

All refunds will be sent back to the payment method of your original payment. Money should be refunded in the currency you originally selected.

As Klarna pay is an external source and is classed as finance, we will notify them once we have receive your product back. They will then process your refund.

It takes 2-7 business days to process a refund with Klarna. Once the refund is processed, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your account.

Delivery & ReturnsImportant information about delivery & returns

Given the current circumstances please allow extra time for delivery. If you wish to return an item please let us know via email within 7 days of purchase, but please be aware, we cannot accept items and make a full refund/ exchange until the shop is back open.

Thank you for understanding.

Cavern Menswear